Employee Issue Faced by Downcity Motors-Free-Samples for Students

Question: Discuss about the Employee issue being faced by Downcity Motors. Answer: Introduction Contemporary business organizations have to consider various aspects for managing the human resources in their internal management. This is due to the reason that employees in the present business scenario have various portals or options to generate word of mouth about their employers. Thus, in the present competitive business scenario, contemporary business organizations have to maintain positive impression and goodwill in the market to attract more number of audiences (Esen 2012). Thus, in case of generation of negative word of mouth by the employees, the organization will face negative implications in marketing and selling their products. Moreover, in the present business state of affairs, emergence of the social media is having both merits as well as demerits for the business organizations (Aral, Dellarocas and Godes 2013). This is due to the reason that, emergence of social media helps in gathering the feedback from the employees as well as the customers. It helps the organizati ons in determining the requirement of the employees. However, on the other hand, in case of any negative feedback being shared by the employees in their social media page, the organizations will face huge issues in maintaining their goodwill and reputation in the market. This is due to the reason that, the feedback being shared by the employees will be shared and reposted by hundreds others and it will reach to millions of people including the potential customers of the organizations (Hon, Chan and Lu 2013). Thus, the potential customers will have negative impression about the organizations and it will affect the business potentiality of them. Moreover, the implications of the negative word of mouth the employees in the social media will not only influence the potential customers but also it will create negative impression on the potential candidates for employment (King, Racherla and Bush 2014). The negative impression being created by the existing employees in the social media sites will refrain the potential employees to opt of the particular organization. Thus, the available talent pool will get reduced for the organizations. Thus, due to all these reasons, it is important that the business organizations should come up with a standard and ethical social media policy for their employees. It will help the organizations in aware their employees about the rules and regulations to be followed by them in providing feedback in the social media (Vaast and Kaganer 2013). The employees will also have the clear idea about the regulations to be followed in giving their view in the social media. However, in determining the social media policy for the employees, organizations should consider a few factors. This is due to the fact, that social media is a public forum and censoring the use of social media for the employees can attracts lawsuits from the side of the employees (Hasan and Subhani 2012). Thus, the social media policy of the organizations should not be designed to censor the freedom of the employees in using the social media. However, it should be implemented in such a way that, employees will have the option s of using their social media pages for providing or sharing their feedbacks rather than bad mouthing about the organizations. the motive of the effective social media policy should be to reduce the negative impact of the social media on the business potentiality of the organizations rather than just censoring the use of social media by the employees. Case scenario In the given case study, it is been seen that, a top performing employee in Downcity motors is bad mouthing about the organization in his social media page. Moreover, the post given by him is being seen by various other viewers. Now, this caused a reputational damage for the organization due to the reason that, any potential customers of them may have seen the post. However, the senior management of this organization is facing challenges in determining the steps to be taken against the accused employee. This is due to the reason that, the organization does not have any particular policy or regulations regarding the use of social media. Thus, they cannot accuse the employee in violation of the organizational policy. Moreover, it is been seen that the post being given by the employee is not directly bad mouthing about the organization, rather it is identifying the areas of improvement for the organization and he shared his dissatisfaction that the organization is not rectifying this ar eas of improvement. Thus, it can be concluded that the accused employee cannot be reprimanded based on his bad mouthing. Thus, the senior management is facing the dilemma of firing the employee, ignoring the issue or taken any disciplinary actions against him. The following sections will further elaborate about the potential impact of these steps. Identified solutions The senior management in dealing with the generated issue may initiate various approaches. However, there will be different merits and demerits in implementing these approaches. One of the key approaches that may be implemented is firing the employee. In case of firing the employee, it can be classified that the employee has violated the policy of the organization, which states that employees should be refrained from damaging the name of the organization in any form or at any time (Serfing 2016). Thus, due to the reason that the social media post of the employee have created bad image about the organization, he can be fired in violation of the policy. The key advantage that the organization will derive from firing the employee will have a effective impact on the existing employees. They will have the fear in sharing something negative about the organization in the social media in future. Moreover, the generated issue can be solved at one go without further extending it. However, there will be various disadvantages also in implementing this approach. This is due to the reason that, firing the employee will only increase the dissatisfaction of the employee. Moreover, by firing him, the organization will offer him free hand in badmouthing the organization (Monroy and Rieders 2014). He will not have any regulations to deter him from sharing negative word of mouth regarding the organization in the social media. Thus, the issue will not get solved by firing the employee and moreover, it will get increase due to this approach. The second approach will be to ignore the issue. This approach will also have various advantages as well as disadvantages. One of the key merits of this approach will be non-involvement of the senior management in the issue, which will not magnify the issue further. In addition, ignoring the issue will create an impression on the employee that the organization is not giving value to his social media disclosure of dissatisfaction (Gomathi 2014). Thus, he will also reduce disclosing his dissatisfaction in the social media. However, on the other hand, this approach will have demerits also. One of the key demerits will be the ineffective impression on the existing employees. The existing workforce will have the impression that if they will also badmouth about the organization in social media then they will also be spared with having any consequences. Thus, the senior management will not have any control or regulations over the activities of the employees. The last approach is initiation of disciplinary actions against the employee along with identifying and rectifying the issues with him. This will be the most effective approach in dealing with the emerged issue. In this case, the employee should be well communicated by the senior management to identify his issues. Moreover, as it is been seen that the issues being disclosed by the employee in the social media is more of positives than negatives, thus, identification of the issues with the employees will help the organization in enhancing the effectiveness. Thus, he should be given proper chance of speaking up issues with the senior management. Effective management of the issues will reduce the dissatisfaction of the employee, which may motivate him to share positive things about the organization in future (Dobre 2013). In addition, he should be made aware that, in the future, the issues being faced by him regarding any organizational activities should be communicated to the senior ma nagement rather than disclosing it on the social media. This approach will be the most effective among the discussed approaches here in this report. However, all the employees should be communicated that, this is last time a issue like this is being effectively managed and from the next time it will not be entertained and will lead to firing. Thus, the employees will not create any such issues in future. Recommendations According to Guffey and Loewy (2012), communication in the business organizations should be effective and efficient. This is due to the reason that, effective business communication will help the organization in determining the requirement and grievances of the employees. Thus, the organization will be able to identify the areas of improvement for further rectification. Downcity motors should implement effective communication policy in their internal organization. The existing policy of them is not effective due to the reason that the employee accused for disclosing his grievances in the social media may not shared it if it is being solved immediately. Thus, the communication policy should be enhanced in the organization. The organizational culture should also be enhanced in order to increase the level of motivation for the employees. According to Lazaroiu (2015), motivation of the employees should be maintained and enhanced by the organization in order to reduce the probability of emerging of issues. The more motivated will be the employees in the organization, the less will be the employee grievances. In the case of the Downcity motors also, they should create effective working environment for their employees. This will help them in reducing the issues of the employees, which they will disclose in the social media. Conclusion Thus, from the above discussion of the issue being generated in Downcity motors, it can be concluded that, effective communication and discussion of the issues with the accused employee will be the most beneficial approach for them. The employees should be motivated and effectively communicated in order to identify their issues. Resolving the issues accordingly and in time will help them in reducing these types of issues in future. References Aral, S., Dellarocas, C. and Godes, D., 2013. Introduction to the special issuesocial media and business transformation: a framework for research.Information Systems Research,24(1), pp.3-13. Dobre, O.I., 2013. 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